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Return orders (RMA)

Elevate plan

A return orderReturn orderA document that records goods you're sending back to a supplier — what, why, and what credit you expect. Elevate-plan feature. Read more → — also known as an RMA, “Return Material Authorization” — records goods you’re sending back to a supplier and the credit you expect to receive. Use it for defective batches, wrong shipments, or any case where you need an audit trail for the return + the credit.

RMAs are not customer returns. RMAs are supplier-facing — they go to your supplier. Customer returns happen in Shopify directly.

On this page

Section titled “On this page”
  • What you can do here
  • Key concepts
  • Where to next

What you can do here

Section titled “What you can do here”
Lifecycle 11 statuses, what you can edit when, and how cancellation works.
RMA codes Header reason, line reason, condition, disposition.
Issuing supplier credits Three ways to mint a supplier credit — grouped, per-item, or single line.
Quick actions (fast-forward) Three Quick actions that skip intermediate statuses.
Move inventory Manual flow to restock taken-back units.
Settings RMA codes, email templates, line-item metafields.

Key concepts

Section titled “Key concepts”
  • Return orderReturn orderA document that records goods you're sending back to a supplier — what, why, and what credit you expect. Elevate-plan feature. Read more → — the artifact itself.
  • RMA reasonRMA reasonThe supplier-level reason for a return — for example, "Defective batch" or "Wrong delivery." Set on the RMA header. Read more → — header-level reason.
  • Line reasonLine reasonThe per-line reason for a return — for example, "Damaged in transit" or "Wrong colour." Read more → — per-line reason.
  • ConditionConditionThe condition of the returned units after inspection by the supplier — recorded per line on an RMA. Read more → — physical condition per line, typically recorded after inspection.
  • DispositionDispositionWhat happens to the returned units — restock, scrap, repair. Recorded per line on an RMA after inspection. Read more → — what happens to the returned units.
  • Credit memoCredit memoThe document confirming a supplier credit. Logistified generates a credit memo number for each credit you issue. Read more → — the document confirming a credit.
  • Grouped creditGrouped creditA supplier credit covering the whole RMA rather than individual lines. Used when the supplier issues one lump-sum refund. Read more → — one credit covering the whole RMA.
  • Quick actionsFast-forwardShortcut transitions on an RMA that skip intermediate statuses. Shown in the UI as **Quick Approve & Ship** (Pending Approval → In Transit) and **Quick Close** (In Transit → Closed, or Received by Supplier → Closed). Saves clicks; does not mint credits automatically. Read more → — Quick Approve & Ship / Quick Close shortcuts (internally “fast-forward”).

Where to next

Section titled “Where to next”

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