RMA settings & preferences
Elevate plan
On this page
Section titled “On this page”- Where RMA settings live
- Sub-sections
- Adjacent settings
- What’s not yet supported
- See also
Where RMA settings live
Section titled “Where RMA settings live”Settings → Return Orders.
Sub-sections
Section titled “Sub-sections”The Settings → Return Orders page has six tabs:
| Tab | What it configures |
|---|---|
| RMA Codes | Header RMA reason codes (the dropdown shown at the top of every RMA). |
| Item Codes | The three line-level taxonomies (line reason / condition / disposition). |
| Metafields | Variant metafields visible on RMA lines. |
| Preferences | Line items — sets the default sort order for line items when you open a return order. Pick a column (Product title, Variant title, Shopify SKU, Supplier SKU, Shopify barcode, Supplier barcode, Quantity, or None — order added) and a direction (ascending / descending). Default is product title, ascending. |
| Export | Columns in CSV / XLSX exports and PDF layout. Per-supplier overrides supported. |
| Email Templates | Subject + body for the supplier email. Per-supplier overrides supported. |
Adjacent settings
Section titled “Adjacent settings”| Setting | Effect on RMAs |
|---|---|
| Settings → Tax Rates | RMAs don’t carry tax — credits are pre-tax. |
| Settings → Email Sending | Sender domain, signature. |
| Settings → Locations & overrides | Return address on the PDF. |
| Settings → Carriers | Carrier dropdown for the return shipment. |
What’s not yet supported
Section titled “What’s not yet supported”- Approval workflow toggles (multi-step approver chains).
- Auto-credit on Resolved (operator-driven by design).
- Per-supplier disposition policies.
See also
Section titled “See also”- Purchase Orders → Settings & preferences — the parallel PO reference.
- RMA codes — what the code editor controls.